FAQ
ABOUT US
What is Dia?
Dia is an online platform featuring products from artisanal and luxury Southeast Asian brands, plus relevant content that celebrates the region. Dia was founded by three Malaysian friends in 2020. Visit our About Us page to learn more.
What does "Dia" or "Dia Guild" mean?
Dia is a genderless Malay word meaning “she/he/them” and also refers to our greater hope to Directly Impact Artisans. As a Greek prefix, Dia also refers to going “through, across, between.” A “guild” refers to an association of craftsmen, merchants, or people in pursuit of a common goal. You can read more about Dia’s goals and brand mission on the About Us page.
Why Southeast Asia?
Southeast Asia is home to some of the richest and oldest craft legacies in the world. Dia’s co-founders, who are all Malaysian, realized there were precious products and stories that weren’t getting enough global recognition. Dia is passionate about the region it calls home.
What is an "artisanal" brand?
An artisanal brand is one that focuses on craft and quality rather than mass production and scale; their production process is partly or entirely done by hand, and typically involves heritage craft skills.
Can i experience Dia from anywhere in the world?
Yes! Dia is based on providing a global audience with an easy way to discover Southeast Asia and shop from amazing Southeast Asian designer brands. Explore our curation of beautiful products online now. We don’t ship everywhere just yet but we’re working on it — read our Delivery & Returns page for more information about delivery. We also host dynamic Events all around the world...Meet us there!
How do you choose brands you work with?
Dia builds personal relationships with every brand or artisan to ensure their needs are met and that they meet our standards around ethical production and brand values. We are intentional about everything we put on this platform. We work with people we believe in, and who believe in us.
I'm an artisan or am part of an artisanal brand! Can I sell my products on Dia?
We are always on the lookout for deserving artisans and brands to add to the Dia family. Please get in touch with us by emailing kylie@diaguild.com.
I am not an artisan or am part of an artisanal brand! Is Dia opening to partnering up with me?
Absolutely. We are keen to explore collaborations with like-minded individuals and businesses, no matter what sector they are from. Please email kylie@diaguild.com to tell us more.
Is Dia online only?
No! Dia hosts events all around the world, including pop-ups, parties, exhibitions, workshops, and other fun ways to connect. Sign up to our mailing list at the bottom of the page, or follow us on Instagram to get the latest updates.
SHIPPING
How long will it take my item to ship?
Please see our Delivery & Returns page for information related to shipping costs, delivery times, returns, taxes, and duties.
EXCHANGES AND REFUNDS
Do you except exchanges and refunds?
Yes, we allow refunds and exchanges. Please visit the Delivery & Returns page to find out more.
FEEDBACK
Who do i send feedback to?
We always want to hear from you. Please email kylie@diaguild.com with any queries, thoughts, or feedback you may have.